“1st Class Service”
Always receive 1st Class Service at Capital Ford its is alway a pleasure to deal with Mike Fenton who goes far and beyond in customer satisfaction of his clients. Well done Mike !!
“Exceptional Customer Service by Mike Fenton”
I first spoke to Noel and told him what I want and gave him the price range. He then called me after a month and gave me two choices out of that one fits my budget and requirements. He was very professional and understand the customer requirements. After few days I had some issue with the tires and the jack was missing and Mike Fenton, one of the service advisors, provided an exceptional customer service. He was very polite and professional and gave me a VIP service every time I visited under the warranty period. He ordered me new tires and jack. I think he is an asset to the company, great service.
“Amazing – got us on the road quick”
Showed up twenty minutes before close. Had taken a nail to our rear tire of our ’14 Explorer. Was leaving on a 700km trip to Calgary in the morning. Though they didn’t have the new tires in stock, Mike made sure that the guys knew in the morning to take care of it. Not only that, but he came in on his day off – went to the tire place when they opened, picked up our tires himself and dropped them off at the dealership so we wouldn’t have to wait for them to be delivered. We were good with the wait – but much happier to be on the road sooner. He went way out of his way and above/beyond. Validates our move from Dodge to Ford last winter. Super impressed with the service!!!